We apologize for the mix-up. If the design, product type, color or size you received does not match your order confirmation, we will send you the correct item free of charge or refund you. Contact us within 30 days from the delivery date or 45 days from the order date, whichever comes first with:
- Your order number and the email address used at checkout
- A short description of the problem
- Photo(s) or a short video of the item(s) you received
- For print errors: close-up photos of the print. For size or placement issues: a photo with a measuring tape or ruler next to the item. For missing items: a photo of the package and the full shipping label.
Please keep the item and its packaging until we have resolved the issue. You will not be asked to ship anything back.