Order Issues

I received someone else’s order
We are very sorry about the mix-up. Please contact us with your order number and photos of: The item(s) you received The shipping label on the package,...
Fri, 9 Oct, 2026 at 2:58 AM
My item arrived damaged, broken or defective
We are so sorry! We use sturdy packaging, but we cannot always control what happens in transit. We will make it right with a free replacement or a refund. C...
Fri, 9 Oct, 2026 at 2:58 AM
Items are missing from my order
First, please check your shipping confirmation emails: orders with several items often ship in separate packages with different tracking numbers, so the mis...
Fri, 9 Oct, 2026 at 2:58 AM
The item doesn’t match the photos or description
Please compare the item with the product page. Because of studio lighting and screen settings, colors can look slightly different, and prints can vary a lit...
Fri, 9 Oct, 2026 at 2:58 AM
I received the wrong item
We apologize for the mix-up. If the design, product type, color or size you received does not match your order confirmation, we will send you the correct it...
Fri, 9 Oct, 2026 at 2:58 AM
I received the wrong size
Please check the size on the garment label against the size in your order confirmation email, and measure the item laid flat and compare with our Size Chart...
Fri, 9 Oct, 2026 at 2:58 AM